We can offer refunds within 14 days of purchase, under the following conditions: We offer a full 100% refund on all stock items that have not been used or altered and are in their original packaging.
Therefore if you accidently over order on accessories that you don't end up using, you can return them for a full refund. Return Shipping is at the buyers expense.

Any items deemed faulty will be accepted for a full refund once the goods have been returned and assessed. Please contact us sales@catnets.co.uk if you believe your item is faulty.

We have a customer first service mentality, so if you're not happy with your product or service for any reason contact us for assistance.